Forums Are Key to a Good Customer Experience

15. May, 2013 by in News | No Comments »

Earlier this year analyst firm IDC reported that the #1 social business initiative is creating online communities. Many companies, having seen the power of social media and customer-to-customer interactions, are now looking to create a cohesive ‘on domain’ community for their customers and partners rather than trying to manage interactions across multiple social networks.

Meet Vanilla at ForumCon 2013

6. May, 2013 by in News | No Comments »

Vanilla will be attending ForumCom on June 13th at the Kabuki Hotel in San Francisco.   “ForumCon is your opportunity to connect with and learn from the world’s leading forum and community managers.” Let us know if you’ll be there! If you’re planning on attending, here’s a 20% discount code: Vanilla2013

9 Ways to Eliminate Spam in Your Community Forum

16. Apr, 2013 by in News | No Comments »

Spam is the scourge of the internet and can do significant damage to your community if it is left unchecked. There are two kinds of spammers to worry about: spambots and human spammers. Bots are unintelligent software programs that automate the posting of spam and can usually be easily defeated since they are rigid in [...]

Registration Options for Your Vanilla Forum

26. Mar, 2013 by in Help | No Comments »

The success of your community depends on visitors to the site registering and becoming members. For most communities, the more members the better. Others will want to control who and how members register. Vanilla’s forum software provides several registration options: 1. Basic Registration This allows a member to fill out a simple form and immediately [...]

Customizing the Appearance of Your Vanilla Forum

14. Mar, 2013 by in Developers, Help | No Comments »

One of Vanilla’s best features is that it gives you a lot of control over your forum’s appearance to make it looks as nice as your website. Your community website should have a modern look and uniquely reflect your brand, not look like some relic from the past century. This post gives a high level [...]