31. Jul, 2012 by Mark O'Sullivan in News | No Comments »
Community managers have 2 goals: to maintain peace, and to make the community grow. At Vanilla, our entire roadmap is geared towards driving community growth, and maintaining peace is a big part of what helps a community to grow. So, our roadmap is filled with everything from tools that help identify potentially viral content and [...]
24. Apr, 2012 by Mark O'Sullivan in Philosophy | No Comments »
We’ve been getting a lot of very positive feedback about the recent release of our Vanilla Comments feature. So far, the thing that people find most exciting about it is how it leverages all of the expense (time and money) already invested in gaining traction on their blog. For most sites, the blog is the [...]
10. Apr, 2012 by Mark O'Sullivan in Philosophy | No Comments »
I often get so buried in what I’m doing that I forget how important it is to explain why I’m doing it. Vanilla is a remarkable product that can do amazing things, and I could spend weeks upon weeks explaining all of the bells and whistles in detail, but it probably wouldn’t convince you that [...]
26. Mar, 2012 by Mark O'Sullivan in Philosophy | No Comments »
Community management & moderation is a complex and nebulous subject with very few rock-solid principles to match the shape and size of every community. The constant battle that many community software developers face (and lose) is where to draw the line on feature development for community moderation & administration. I believe that many of the [...]
12. Mar, 2012 by Mark O'Sullivan in Philosophy | No Comments »
In December of 2010 I gave a presentation at the Canadian Innovation Exchange, where Vanilla had been nominated as one of the most innovative tech companies in Canada. Afterwards, I had a number of people approach me to ask about a slide from my presentation that showed the number of posts on discussion forums vs [...]