Over the last few years, comment systems have become ubiquitous across all web content. Indeed, in many places the humble forum has been pushed out in favour of it’s more exciting and accessible cousin. There’s even one at the bottom of this article. There are a lot of advantages to giving your readers/fans/cultists a simpler [...]
Having gone over some common issues with problem users in previous articles, it is unfortunately time to deal with some of the more serious issues you may encounter as a community manager. You will hopefully never have to deal with these more difficult kinds of problems but it’s important to be prepared. It should be [...]
In my last article I wrote about some of the more common user problems you’ll face as a community manager, both from the deliberate antagonism of “trolls” and from socially incompetent users inadvertently stirring up your regulars. The next few articles will deal with some of the rarer varieties of problem users, who cause problems [...]
It’s difficult to escape the fact that running a forum would be much easier if it weren’t for all the users. Over the years I’ve encountered innumerable problem users, and there are some common tactics to deal with them. Be warned; while broad archetypes certainly exist, problem users will constantly find new and innovative ways [...]
Editor: In this multi-part post, Patrick Groome, the administrator for the Penny Arcade forums, shares some of his community management best practices. 1. Not keeping the house clean Perhaps the most important part of running a forum is perhaps the dullest. The daily, routine business of keeping your forum clean. Remember that every day is [...]
Vanilla's next gen forum platform lets you build a community that will really engage your audience to drive participation and advocacy.
Todd Burry Chief Product Officer, Co-Founder
Tim GunterDirector of Infrastructure and Ops
Mark O'SullivanCo-Founder
Matt Lincoln Russell Developer
Luc Vezina CEO
