Vanilla Spring 2013 Release

18. Jun, 2013 by in News | No Comments »

With only a few days left in Spring, it’s time to announce our Spring 2013 Release.

Crafting a Better Forum Search

18. Jun, 2013 by in News | No Comments »

Recently, Vanilla launched a new advanced search for enterprise customers. This new feature is the result of over a year of feedback and research into what makes a great community search. We spent a long time thinking about search and really believe that our new advanced search strikes the right balance between power and simplicity. [...]

Setting Up MailChimp Integration

18. Jun, 2013 by in Developers, News | No Comments »

This posts explains how to connect your Vanilla account to your MailChimp account. The integration lets you bulk export member email addresses and keep addresses synced up with MailChimp.

Forums Are Key to a Good Customer Experience

15. May, 2013 by in News | No Comments »

Earlier this year analyst firm IDC reported that the #1 social business initiative is creating online communities. Many companies, having seen the power of social media and customer-to-customer interactions, are now looking to create a cohesive ‘on domain’ community for their customers and partners rather than trying to manage interactions across multiple social networks.

Meet Vanilla at ForumCon 2013

6. May, 2013 by in News | No Comments »

Vanilla will be attending ForumCom on June 13th at the Kabuki Hotel in San Francisco.   “ForumCon is your opportunity to connect with and learn from the world’s leading forum and community managers.” Let us know if you’ll be there! If you’re planning on attending, here’s a 20% discount code: Vanilla2013