There is a growing trend amongst a variety of very different companies to launch communities in an effort to reduce customer support costs. Essentially, they are looking to outsource some of the support burden to their own customers. Community-based support can be a mutually beneficial arrangement. Customers can gain in a few different ways: – [...]
Enthusiast communities rely on moderators to make sure that members are following the rules and resolving disputes. Customer communities are looking to moderators (or, more appropriately, community managers) to play a much broader role: 1. Social Committee. Welcoming new members, giving them a quick orientation and encouraging them to start posting and participating on a [...]
** Disclaimer. We are not lawyers or experts on intellectual property issues and we are not providing legal advice. This post pertains mainly to forums in the US. Last week Google announced that it would be punishing websites for which it has received valid copyright infringement notices in its search results. Google has not disclosed [...]
Community managers have 2 goals: to maintain peace, and to make the community grow. At Vanilla, our entire roadmap is geared towards driving community growth, and maintaining peace is a big part of what helps a community to grow. So, our roadmap is filled with everything from tools that help identify potentially viral content and [...]
The hot summer we’ve been having hasn’t stopped our dev team from cranking out a mid-summer release. In our July release we’ve introduced a new moderation tool called Warnings, a Ranking system tied to a community member’s reputation, we’ve made some changes to our gamification and updated our API. Warnings Moderation of an active community [...]
Vanilla's next gen forum platform lets you build a community that will really engage your audience to drive participation and advocacy.
Todd Burry Chief Product Officer, Co-Founder
Tim GunterDirector of Infrastructure and Ops
Mark O'SullivanCo-Founder
Matt Lincoln Russell Developer
Luc Vezina CEO
