Getting users to come back to your online community, it’s the little things that matter

16. Jan, 2013 by in Community Building, Philosophy | No Comments »

One thing to keep in mind is that having a forum is just one of the first steps in launching a successful community. As I mentioned a while back, just building it doesn’t mean people will show up. Maybe the single biggest challenge in community building is keeping a new user after they’ve visited or [...]

I’m taking my ball and going home!

24. Dec, 2012 by in Community Building, Philosophy | No Comments »

What to do when someone publicly quits your community.

Increasing Forum Traffic with Vanilla Comments

24. Apr, 2012 by in Philosophy | No Comments »

We’ve been getting a lot of very positive feedback about the recent release of our Vanilla Comments feature. So far, the thing that people find most exciting about it is how it leverages all of the expense (time and money) already invested in gaining traction on their blog. For most sites, the blog is the [...]

Why Vanilla?

10. Apr, 2012 by in Philosophy | No Comments »

I often get so buried in what I’m doing that I forget how important it is to explain why I’m doing it. Vanilla is a remarkable product that can do amazing things, and I could spend weeks upon weeks explaining all of the bells and whistles in detail, but it probably wouldn’t convince you that [...]

Diffuse Community Uproar With Discussion Sinking

26. Mar, 2012 by in Philosophy | No Comments »

Community management & moderation is a complex and nebulous subject with very few rock-solid principles to match the shape and size of every community. The constant battle that many community software developers face (and lose) is where to draw the line on feature development for community moderation & administration. I believe that many of the [...]