Spam is the scourge of the internet and can do significant damage to your community if it is left unchecked. There are two kinds of spammers to worry about: spambots and human spammers. Bots are unintelligent software programs that automate the posting of spam and can usually be easily defeated since they are rigid in their behaviour. Human spammers present a greater challenge since they can bypass the traps that catch bots and can quickly change their behaviour.
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In my last article I wrote about some of the more common user problems you’ll face as a community manager, both from the deliberate antagonism of “trolls” and from socially incompetent users inadvertently stirring up your regulars. The next few articles will deal with some of the rarer varieties of problem users, who cause problems that are much harder to deal with.
We’ll start with the easiest and most tedious; alternate accounts. Commonly known as “alts” or “multinicks”, these users are a blight on essentially every board at some point. As the name implies, these are users who register multiple accounts on your board. Their purposes aren’t always nefarious; I can recall one user who started a dozen accounts purely because he couldn’t decide on a name he liked. He was aghast at the discovery that this was against our forum rules. There are also people who’ve simply forgotten their account info, or false IP check positives from roommates and partners. Like all users who essentially want to contribute, these are easily dealt with. Continued…
The success of your community depends on visitors to the site registering and becoming members. For most communities, the more members the better. Others will want to control who and how members register. Vanilla’s forum software provides several registration options:
1. Basic Registration
This allows a member to fill out a simple form and immediately be granted access. This method of registration requires that the user provide a username, email address and password. It’s recommended to require email address confirmation to keep out Spammers or users with bad intentions. The form also includes a CAPTCHA to prevent SPAM bots from registering. Continued…
It’s difficult to escape the fact that running a forum would be much easier if it weren’t for all the users. Over the years I’ve encountered innumerable problem users, and there are some common tactics to deal with them. Be warned; while broad archetypes certainly exist, problem users will constantly find new and innovative ways to surprise and infuriate you. Continued…
One of Vanilla’s best features is that it gives you a lot of control over your forum’s appearance to make it looks as nice as your website. Your community website should have a modern look and uniquely reflect your brand, not look like some relic from the past century. This post gives a high level overview of how you can customize the appearance of you forum.
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