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      <title>Contacting Vanilla Support - Vanilla Forums</title>
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      <pubDate>Thu, 23 May 2013 22:15:51 +0000</pubDate>
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      <title>Does Vanilla have a Status page?</title>
      <link>http://vanillaforums.com/discussion/1357/does-vanilla-have-a-status-page</link>
      <pubDate>Fri, 16 Nov 2012 20:50:11 +0000</pubDate>
      <dc:creator>lvez</dc:creator>
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      <description><![CDATA[Yes. It can be found at <a rel="nofollow" href="http://status.vanillaforums.com/">http://status.vanillaforums.com/</a><br /><br />You can also follow Vanilla's operations team on Twitter at <a rel="nofollow" href="https://twitter.com/vanillaops"></a><a rel="nofollow" href="/profile/vanillaops">@vanillaops</a> ]]></description>
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      <title>Is there a list of frequently answered questions that I can look at before contacting support?</title>
      <link>http://vanillaforums.com/discussion/858/is-there-a-list-of-frequently-answered-questions-that-i-can-look-at-before-contacting-support</link>
      <pubDate>Mon, 23 Jul 2012 17:35:34 +0000</pubDate>
      <dc:creator>Tim</dc:creator>
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      <description><![CDATA[Yes! We've compiled <a rel="nofollow" href="http://www.vanillaforums.com/categories/faq">some FAQs</a> to help you find what you're looking for before you even need to ask, and we're constantly adding new information to them. If you can't find what you need in our FAQs, feel free to <a rel="nofollow" href="http://www.vanillaforums.com/post/discussion">post about it</a>.]]></description>
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      <title>What kind of response time should I expect from a support post?</title>
      <link>http://vanillaforums.com/discussion/857/what-kind-of-response-time-should-i-expect-from-a-support-post</link>
      <pubDate>Mon, 23 Jul 2012 17:30:34 +0000</pubDate>
      <dc:creator>Tim</dc:creator>
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      <description><![CDATA[We try very hard to respond within a few hours, and resolve within the same day. However, at times when the support volume is unusually high, we guarantee a response within 24 hours.]]></description>
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