I can't access any part of my forum.

Sekah

I just created a Vanilla Forum, and tried to put in a custom domain I bought from GoDaddy, and now I've lost access to my account. It says the link is broken whenever I try to access my forum in any capacity, from front page to admin panel. Please help me.

Tim

Hi there!

It looks like you've found a little bug in our Custom Domain system. It seems like it doesn't convert your domain name to lowercase before saving it. I've fixed that for you and your site seems to be working now.

CSchleper

I am having the same issue. Can you fix it?

Lincoln

Hi @CSchleper, could you explain more about what issue you're having? I can access your site normally at http://plasmatherm.vanillaforums.com/ It doesn't appear you've set up a custom domain yet.

CSchleper

I cannot acutally. when I clicked on the link in your post, i get "Oops! This page appears broken. DNS Error - Server cannot be found."

Tim

Your DNS looks correct from my end, @CSchleper

; <<>> DiG 9.8.1-P1 <<>> plasmatherm.vanillaforums.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14081<br />;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;plasmatherm.vanillaforums.com.	IN	A

;; ANSWER SECTION:
plasmatherm.vanillaforums.com. 300 IN	A	67.23.4.155

;; Query time: 98 msec
;; SERVER: 208.67.222.222#53(208.67.222.222)
;; WHEN: Fri Aug  3 11:18:07 2012
;; MSG SIZE  rcvd: 63

Tim

Are you able to do a local DNS query on 'plasmatherm.vanillaforums.com' and tell me what it is resolving to for you?

CSchleper

Hey Guys thansk for the quick responses! It ended up being an IT issue on our side. Thanks again!