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Forum down, but no problems shown in service status

HuwHuw Member
edited April 2012 in Questions
http://brickset.vanillaforums.com/ 'something has gone wrong', apparently

Comments

  • juliacannonjuliacannon Member
    http://qhht.vanillaforums.com

    Is also down. 4/1/2012 --7:00AM CDT
  • James_PuckettJames_Puckett Member
    typeboard.vanillaforums.com is down.
    Again.
  • JoeJoe Member
    Mine has been down for a while, too. This shouldn't happen, given that we pay upwards of $50 per month.
  • hilahcookinghilahcooking Member
    community.hilahcooking.com is down as well. It went down as soon as we announced it to our audience and mailing list. Hugely embarrassing.

    I don't get it. We haven't been signed up for long but so far the experience has been horrible. I have to find some kind of forum solution that works well and I don't know what to do now.
  • LincolnLincoln Staff
    edited April 2012
    Terribly sorry for this downtime. We are investigating right now and the status page has been updated. It did not trigger our normal internal alerts possibly because it's limited to only certain forums using a particular database server; obviously this needs to improve so we can respond immediately.
  • LincolnLincoln Staff
    All forums are now back online.
  • LincolnLincoln Staff
    From the status page http://status.vanillaforums.com/
    All forums are back online. One of our database servers was behaving improperly. Forums using that server were effectively down, but the database server did not show as down to our monitoring software. We are improving our monitoring detection to prevent this from happening again.
  • LincolnLincoln Staff
    edited April 2012
    After further investigation, we found Rackspace had improperly migrated the database server in question. This is a similar situation to what caused downtime a week ago. We are following up with them to demand all cloud server migrations cease until they can be further tested.
  • HybridPedagogyHybridPedagogy Member
    edited April 2012
    My forum is still down and has been down all day: hybridpedagogy.vanillaforums.com.
  • LincolnLincoln Staff
    @HybridPedagogy I replied here: http://vanillaforums.com/discussion/585/
This discussion has been closed.
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