Service Status - Check out the Status Dashboard for service availability information.

Forum down, but no problems shown in service status

HuwHuw Member
edited April 2012 in Questions
http://brickset.vanillaforums.com/ 'something has gone wrong', apparently

Comments

  • http://qhht.vanillaforums.com

    Is also down. 4/1/2012 --7:00AM CDT
  • typeboard.vanillaforums.com is down.
    Again.
  • JoeJoe Member
    Mine has been down for a while, too. This shouldn't happen, given that we pay upwards of $50 per month.
  • community.hilahcooking.com is down as well. It went down as soon as we announced it to our audience and mailing list. Hugely embarrassing.

    I don't get it. We haven't been signed up for long but so far the experience has been horrible. I have to find some kind of forum solution that works well and I don't know what to do now.
  • LincolnLincoln Staff
    edited April 2012
    Terribly sorry for this downtime. We are investigating right now and the status page has been updated. It did not trigger our normal internal alerts possibly because it's limited to only certain forums using a particular database server; obviously this needs to improve so we can respond immediately.
  • All forums are now back online.
  • From the status page http://status.vanillaforums.com/
    All forums are back online. One of our database servers was behaving improperly. Forums using that server were effectively down, but the database server did not show as down to our monitoring software. We are improving our monitoring detection to prevent this from happening again.
  • LincolnLincoln Staff
    edited April 2012
    After further investigation, we found Rackspace had improperly migrated the database server in question. This is a similar situation to what caused downtime a week ago. We are following up with them to demand all cloud server migrations cease until they can be further tested.
  • edited April 2012
    My forum is still down and has been down all day: hybridpedagogy.vanillaforums.com.
  • PatrickPatrick Member, Commenter

    Please contact sales@vanillaforums.com

  • adminadmin Member
    via Email
    Are you kidding me...? I clicked the link, and the instructions for performing the security update look totally confusing!! There's no way I'm doing all that.



    Seeing as we pay you guys for this service, shouldn't you be doing security updates from your end?







    From: Vanilla Forums [mailto:marketing=vanillaforums.com@mail194.atl101.mcdlv.net] On Behalf Of Vanilla Forums
    Sent: Thursday, January 15, 2015 4:51 PM
    To: Friend
    Subject: New Security Update Requires Your Immediate Action









    Important Update From Vanilla Forums


    View this email in your browser















    Vanilla 2.1.8 Upgrade Required




    There is is a critical and time-sensitive security upgrade required for all forums running Vanilla self-hosted. At least one of these issues is being actively exploited. Please upgrade as soon as possible. Details: http://vanillaforums.org/discussion/29016/critical-vanilla-2-1-8-released












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  • Hey there, @admin

    I'm not sure what link you are referring to. If you need to file an issue through support, please start your own ticket, or email us at support@vanillaforums.com. I'll be happy to assist once I am a little more clear as to what the problem seems to be.

    Thanks!

This discussion has been closed.