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Domain help
Hello, I initially utilized vanilla forums via the free Godaddy app, I then
opted for the 30 day trial on the $149 plan. Instead of doing a MySQL dump
then importing into the new account, I decide to start fresh. When I
utilized "the top domain" option in custom domain, I got a message saying
the domain was already registered. Then after that I was not able to access
the new paid account dashboard. I kept getting redirected to the free
version. Do I need to cancel the new account and start over, or is there
someway you can assist me. I already uninstalled the free app provided by
Godaddy.
Thank you,
opted for the 30 day trial on the $149 plan. Instead of doing a MySQL dump
then importing into the new account, I decide to start fresh. When I
utilized "the top domain" option in custom domain, I got a message saying
the domain was already registered. Then after that I was not able to access
the new paid account dashboard. I kept getting redirected to the free
version. Do I need to cancel the new account and start over, or is there
someway you can assist me. I already uninstalled the free app provided by
Godaddy.
Thank you,
This discussion has been closed.
Comments
I took a look at your DNS, and it does not look like your domain is pointing at our IP address. It is currently pointing at: 184.168.235.1 - which appears to be a GoDaddy address.
Can you post in here what settings you changed in your GoDaddy DNS manager? Please include field names & values entered. Thanks!
It shouldn't have let you proceed with the change the first time. Unless, of course, you changed the A Record again after the fact. Our domain manager tests the transfer before allowing it, so I'm not exactly sure what happened there.
Here's what you can do: In your GoDaddy DNS management tool, add an "A Record" pointing at 67.23.4.155 (currently it is pointing at 184.168.235.1).
Once you do that, you can go into your forum's dashboard (we reset it to the yourdomain.vanillaforums.com address), go to "Dashboard" > "Custom Domain", and try again.
I'll keep watching here to see how it goes for you.
As I mentioned, once you make this change in GoDaddy, it will take time (could be up to 24 hours, but will likely be a lot less) for the change to propogate around the globe. Our Custom Domain page should disallow you to implement the DNS change until it can see that it has propogated correctly.
remove beezabuzz.com
Try removing the other one, waiting, and checking again.
Forbidden
You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
1) The forum you have hosted with us has been configured (by you) to allow access only from 'beezabuzz.com'. If it is accessed from another address (such as beezabuzz.vanillaforums.com) it will immediately redirect the user to 'beezabuzz.com'. This is normal, and your desired behaviour.
2) beezabuzz.com currently resolves to two different IP addresses, only one of which is the correct one. Your browser is picking one of them and connecting to that server. In this case, it has chosen 184.168.235.1, which is presumably your old (now deleted) GoDaddy forum's address.
That's why you're seeing an error. It is not from our service, it is from GoDaddy.
To correct this, follow Mark's directions and ensure that 'beezabuzz.com' only has ONE A RECORD and that it is for the IP we have provided you: 67.23.4.155
Browsers cache the results of DNS lookups (to speed up future requests to that site), so even though you have resolved the configuration issue of your DNS, your browser still contains old lookup results.
Your DNS lookups from my machine and from some of the servers I control all look right as well.
I honestly suggest that you wait this out a little and see if it resolves itself. My suspicion is that it is simply a propagation issue at this point. Mark and I can look at this again in the morning and if its still giving trouble, we can troubleshoot further.
How does that sound to you?