Plans & Pricing

Flexible plans & pricing that fit the size and shape of your ambitions.

We enforce no limits on the number of registered members or administrators you create on your community forum. The more the merrier!

Members can react to user-generated content, earn badges and points for positive participation, and build a reputation and social capital.

Number of monthly page views included in this plan. Additional page views billed at $0.85 per 1,000.

Number of monthly page views included in this plan. Additional page views billed at $0.55 per 1,000.

Number of monthly page views included in this plan. Contact sales for more information.

We provide you with a selection of skins, you customize them by altering the HTML & CSS code.

Use your own domain name for your community like "forum.yourdomain.com".

Embed your Vanilla forum into a page on your site. Embed a variety of widgets into your site like vanilla comments, who's online, recent activity, etc.

A single community across comments and your forum.

Your forum data belongs to you. You can retrieve full backups of your data at any time.

You define who gets to upload files and who has access to those uploaded files. A variety of storage space options are available.

Get full control over the HTML & CSS code of your forum to create a design that matches the look & feel of your existing site.

Allow users who are already signing in through your existing site to begin posting on the community forum without creating a new account or signing in again.

Go beyond the basic role & permission structure to allow for things like completely private communities, custom admin-only discussion categories, etc.

Weekly backups of your database.

Rest easy knowing that your community data is backed up daily.

Redundant daily backups ensure absolute safety of data by creating duplicate copies of backups and storing them in separate places.

Email-based support ticket system. Response times are not guaranteed, but are typically handled within 12 hours.

You are assigned a project manager that personally handles all issues & concerns.

Is your community growing? shrinking? flatlining? Get an aggregate high-level picture of what your users are doing with Vanilla analytics.

Our network handles automatically increasing & decreasing system resources for any type of unpredictable traffic patterns.

Isolated load balanced network infrastructure.

Dedicated VIP infrastructure options available for guaranteed optimal performance and availability.

Our team can take care of migrating your users & data from any platform.

Click for detailed information.

Some Frequently Asked Questions

How does the 30-day free trial work?

If you cancel your account within 30 days of signing up your credit card will not be billed. You can cancel your account at any time by simply clicking on the "My Account" button in your dashboard (when you're logged in).

Do you have plans for very large communities?

Yes, some Vanilla communities are generating 10s of millions of monthly page views. Contact us to find out about our plans for very large forums and our migration services.

Can I upgrade and downgrade my plan during the free trial?

Yes, you can upgrade from the Starter plan to the Advanced plan and vice versa

Can I change plans at any time?

You can upgrade or downgrade your plan at any time. The one caveat is that if you are downgrading, you may need to contact us to assist in the transition of removing features from your account.

Is there a minimum commitment?

Vanilla is a month-to-month service. Unless otherwise agreed, there is no contract or long term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again.

What are my payment options?

We currently accept Visa, Mastercard and AMEX through our online payment system. Please Contact us if you'd like to pay another way.

How reliable is your service?

Vanilla's servers are hosted with one of the world's best and most popular providers. Our system is designed to scale and handle immense amounts of traffic. We do regular backups of all your data.

Where can I see a list of the plugins?

Plugins are a great way to customize your forum. A list of plugins can be found here.

Where can I review the terms of service and privacy policy?

Here are our Terms of Service and Privacy Policy.