Sales questions? Call us at: 1-866-845-0815
Flexible plans & pricing that fit the size and shape of your ambitions.
Number of monthly page views included in this plan. Additional page views billed at $0.85 per 1,000.
Weekly backups of your database.
Click for feature list
Number of monthly page views included in this plan. Additional page views billed at $0.55 per 1,000.
Rest easy knowing that your community data is backed up daily.
RESTful API access to Vanilla.
Allow users who are already signing in through your existing site to begin posting on the community forum without creating a new account or signing in again.
Click for feature list
Number of monthly page views included in this plan. Contact sales for more information.
Rest easy knowing that your community data is backed up daily.
RESTful API access to Vanilla.
Allow users who are already signing in through your existing site to begin posting on the community forum without creating a new account or signing in again.
Unique IP, private load balancer and SSL support.
Priority response and dedicated account manager.
Integration and development help from our dev team. (Single seat)
A staging account for development and testing.
Vanilla takes care of migrating your users and data.
Click for feature list
Number of monthly page views included in this plan. Contact sales for more information.
Rest easy knowing that your community data is backed up hourly.
RESTful API access to Vanilla.
Allow users who are already signing in through your existing site to begin posting on the community forum without creating a new account or signing in again.
Unique IP, private load balancer and SSL support.
Priority response and dedicated account manager.
Integration and development help from our dev team.
A staging account for development and testing.
Let Vanilla migrate your users and content.
Ongoing best practices help
A dedicated infrastrucure.
Guaranteed uptime
Click for feature list
If you cancel your account within 30 days of signing up your credit card will not be billed. You can cancel your account at any time by simply clicking on the "My Account" button in your dashboard (when you're logged in).
Yes, Vanilla offers services to help configure your community, migrate your data from an existing platform, create a custom theme or build custom functionality.
Yes, some Vanilla communities are generating 10s of millions of monthly page views. Vanilla can scale to meet spiky or sustained high-traffic.
Yes, you can upgrade from the Starter plan to the Advanced plan.
You can upgrade or downgrade your plan at any time. The one caveat is that if you are downgrading, you may need to contact us to assist in the transition of removing features from your account.
Vanilla is a month-to-month service. Unless otherwise agreed, there is no contract or long term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again.
We currently accept Visa, Mastercard and AMEX through our online payment system. Please Contact us if you'd like to pay another way.
Vanilla is hosted with one of the world's best and biggest hosting providers. Our system is designed to scale and handle immense amounts of traffic. We do regular backups of all your data.
Plugins are a great way to customize your forum. A list of plugins can be found here.
Here are our Terms of Service and Privacy Policy.
Yes. We are can migrate your forum, clean out the SPAM and hacked accounts and put in place safeguards to keep your forum secure.
More Vanilla FAQs can be found here.