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Customer Communities
Increasingly, companies are launching communities as a way to reduce support costs and encourage brand evangelism. Whether your objective is reducing support costs or increasing revenue by creating a loyal community around your brand, it's important that you provide your customers the best possible user experience. That means great usability, making it easy to find what they are looking for and rewarding customers for positive participation.
Vanilla offers:
Question and Answer functionality which automatically promotes best answers to the top of the discussion thread.
Voting Reactions to allow voting up and down of comments in a discussion thread.
APIs which allow for custom integration into your CRM system.
Single-sign-on to your website or support portal.
Reporting to easily identify your most involved customers.
Vanilla helps you better engage your customers and keep them satisfied.
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Gaming Communities
Game publishers have long known how important a community is for player engagement and game longevity. Leading game publishers and developers turn to Vanilla for our best in class product and because maintaining forum servers is just another unnecessary hassle.
Vanilla offers game publishers the following:
Superior themability so that your community forum looks as good as your game. Customize Vanilla’s CSS and HTML to create a look and feel that reflects the quality of your graphic design.
Integration of in-game achievement to Vanilla's badging and reputation system. Vanilla’s APIs allow for extensive integration into your game and other backend systems.
A superior user experience for your very web-savvy audience. Vanilla is built around usability and user experience.
Contact us to find out why dozens of game publishers have chosen to offer their players a modern community experience.
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Moderation as a Service
While Vanilla's gamification and volunteer moderators are a great way to keep a community running smoothly, sometimes a professional moderator is required.
What can a professional moderator do for your community?
Make sure that members are abiding by your rules, terms and conditions.
Welcome new members and encourage participation
Reward your most active and insightful members
Work with your marketing team to:
Identify influencers and customers willing to endorse you
Promote and curate flattering content
Help build excitement before events or product launches
Act as you eyes and ears in the community
Why a paid professional moderator?
Our moderators have an intimate knowledge of the Vanilla platform and are experienced in the art of moderation
Moderators are under NDA and are an extension of your team
Flexible coverage schedules at a lot cost. Moderation services can be purchased for as little as 15 hours per week
"Moderation doesn't have to be a reactive process focusing on what can go wrong in a community, it can be a more encompassing role which both removes the barriers to participation and motivates people to interact."
- Richard Millington, Founder, FeeverBee
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Forum Migration
The thought of migrating your forum to a new platform can definitely be nerve-racking. What if the site breaks? What about all that past history? What if the members revolt? If your current platform has reached the end of its useful life, there is no reason to put off migration.
Vanilla has migrated forums big and small and in every case the results have been overwhelmingly positive.
Here are just a few of the platforms we have helped users migrate away from:
phpBB
vBulletin
IPB
SimplePress
Lithium
Jive
Kunena
YAF
SMF
And many more...
If you are running a large or heavily customized forum, our professional services team can ensure that the migration is smooth and that key functionality & SEO rank is preserved.
It's natural for people to be resistant to change. Over the course of many migrations, we have developed a collection of best practices around managing communications with the membership. Ultimately, your members will thank you for having improved the performance and usability of the forum and will love the cool new features.
"Vanilla took pains to understand our community's unique culture and worked with us to customize some of the functionality to really engage our membership. Now that our community is secure and SPAM free, we can do a better job of monetizing community traffic.
"The transition went very smoothly and we are seeing our traffic and participation grow each day. Words cannot describe the positive impact that this decision has had on all aspects of our business."
Migration Case Studies
