Online Community Software by Vanilla Forums

Level Up Your Customer Experience

Build brand advocates, improve customer support, and increase customer retention with the #1 community software from Higher Logic Vanilla.

Request Demo

Put Your Customers First

The world’s most customer-centric companies are building communities using Higher Logic Vanilla’s powerful platform.

Vanilla can help if you are a…

Customer Support
Leader

Looking to proactively deflect support tickets, enable self-service and keep costs low.

Customer Experience
Executive

Looking to level up the experience that customers have with your brand.

Product
Manager

Looking to gather product feedback in a scalable way to build market driven roadmaps.

Marketing/Brand
Champion

Looking to build brand awareness, loyalty and advocacy to increase revenue.

Tell me more

They chose us for a reason

Securing a Better Customer Experience For F-Secure with Community

Case Study

How Foundant Created a Virtual Space for Their Customers

Case Study

How Acer’s Community Refresh Led to a 4X Boost in ROI

Case Study

Meet your Customers at Community

A community should be at the forefront of your customers’ journey. Build a community that is easy-to-use, looks great and is tightly integrated into your tech stack.

Discussions and Q&A

Encourage customers to have open discussions and ask each other questions.

Product Feedback

Allow customers to submit, view and vote on ideas that drive product innovation.

Knowledge Base

Create a self-service Help Center within your community for all your help docs and user guides.

Analytics

Measure the impact and ROI of your community as it continues to grow and evolve.

Fully Branded

Theme Vanilla to perfectly match your website or app.

Connect to Thousands of Apps

Create workflows and share data between your community and the software you use every day.

Your Success Is Our Priority

The Customer Success Team will guide you through the launch of your community and provide ongoing strategic and operational advice to help you achieve your goals.

Learn More