Create a community that's right for you

Vanilla's plugin system makes it easy to configure your community to suit your unique needs.

  • Increase customer engagement and improve customer service.

    A customer community is the cornerstone of your social strategy. Not only does it reduce support costs, it encourages advocacy, loyalty, the exchange of best practices, and gives you deep insights into customer needs. Vanilla lets you create a community that your customers will actually love to use.

    Check out our plans or View all features

  • Deflect Support tickets.

    Are your agents wasting their time answering the same questions over and over? A support forum lets customers help each other out while creating a constantly evolving knowledge base.

    Check out our plans or View all features

  • Encourage internal collaboration.

    A community is a great way to encourage social collaboration among employees, partners or members. Vanilla lets you create a completely private community and set very granular permissions to control what members in different roles can do and what they can see.

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  • Focus on community building, not IT problems.

    Has your current platform reached the end of its life? Vanilla has migrated hundreds of forums to our cloud platform. Our services team will ensure that your migration goes smoothly and that key functionality & SEO rank is preserved.

    Contact us about migration or Learn more about migration