< >

Engage with Community

Cloud-based customer community software.
Drive loyalty, grow sales, and reduce service costs.

Request Demo
Qualtrics Adobe EA Rinker Spectrum

Put Your Customers First

The world’s most customer-centric companies are building communities using
Vanilla’s powerful platform.

Build Loyalty

Help customers create a social bond with you and each other.

Self-Service Support

Let customers help each other and deflect tickets.

Get Feedback

Improve your product or service with feedback and insights.

Convert Prospects

Create a sense of trust with prospective customers.


Wave cut support tickets by 30% in 4 months


Acer increased their community ROI by 500%


Foursquare increased superuser participation by 15%


Onshape customers answered 65% of questions

Engaging Community Software

A branded customer community should be tightly integrated, easy to use, great looking and engaging. Your CRM vendor's mvp just won't do.

Modern Forums

Easy and rewarding user experiences.



Customers can submit, view and vote on ideas to drive innovation.


Customers ask, answer and accept each other’s questions.

Knowledge Base

Knowledge Base

Create KBs from scratch or repurpose community content.


Fully Branded

Theme Vanilla to perfectly match your website or app.

Seamless Integration

Single sign-on and CRM integration allow seamless workflows.

Mobile Ready

Mobile themes that work on any device or screen size.

Developer Friendly

Integrate via API and control theme HTML and CSS

Your Success Is Our Priority

The Vanilla SuccessTeam™ will guide you through the launch of your community and provide ongoing strategic and operational advice to help you achieve your goals.

Learn More

What Our Customers Say

Hear what customers are saying about Vanilla:
Vanilla + Higher Logic

Better Together. All Together.

Vanilla is now part of the Higher Logic family. Combining our expertise will accelerate success for our customers and bring you closer to yours. Find out why we are excited for the future and what this means for our customers. Learn more