Cloud-based customer community software.
Drive loyalty, grow sales, and reduce service costs.
Help customers create a social bond with you and each other.
Let customers help each other and deflect tickets.
Improve your product or service with feedback and insights.
Create a sense of trust with prospective customers.
Wave cut support tickets by 30% in 4 months
Acer increased their community ROI by 500%
Foursquare increased superuser participation by 15%
Onshape customers answered 65% of questions
Easy and rewarding user experiences.
Customers can submit, view and vote on ideas to drive innovation.
Customers ask, answer and accept each other’s questions.
Create KBs from scratch or repurpose community content.
Theme Vanilla to perfectly match your website or app.
Single sign-on and CRM integration allow seamless workflows.
Mobile themes that work on any device or screen size.
Integrate via API and control theme HTML and CSS
The Vanilla SuccessTeam™ will guide you through the launch of your community and provide ongoing strategic and operational advice to help you achieve your goals.Learn More