At Vanilla, we care about what we’re doing and how we do it. We were founded by developers, but Vanilla is not a company of gods, rockstars, or gurus. Every person here makes a critical contribution to our company and our customers’ success.
We’re creating a software service for tiny and huge organizations alike - many brands you know, and many you’ll love learning about. Millions of people all over the world use our work every day to organize communities with purposes ranging from technical support to education and emotional well-being.
At our core, we’re problem solvers and builders. We constantly need to find new ways to work together to get better results. We don’t have a binder full of rules to follow. Context needs to be discovered, and communicating well with consistent effort is a really big deal here.
Keeping passion in your work requires interesting responsibilities that grow with you, and working in a sustainable way. No one here is checked-out, least of all the folks who’ve been here longest. It’s not that we never put in long hours, it’s that we understand the cost of doing that and fix the causes.
In short, tending our internal community is just as important as the hundreds of communities we empower others to grow.Positions
We offer a solid group health and dental insurance plan, as well as a fitness stipend for gym membership.
We have “core availability” from 10 am to 3 pm ET. Your schedule beyond that is your responsibility.
We’ve been enjoying gaming together in the office since before we had our first conference table.
We moved into a newly renovated office in 2019, occupying an entire floor in downtown Montreal.
Post-pandemic, employees will have the flexibility to work from home and at the office for ultimate work-life balance.
We provide fruit, snacks, soda, coffee, and more in our spacious kitchen. Take lunch there or our comfy lounge.
We gather in Montreal each fall for a week of fun and we spend a week together on a far-away retreat each spring.
We’re a growing company and expect you to grow with us. We fund courses, conferences, books, and more.
We are far from perfect but strive to follow these core values that help us maintain a successful business and an amazing, supportive work environment.
Attitude. We punch above our weight, regularly winning against big competitors, some burning millions in venture capital. It starts with a get-things-done attitude.
Recognition. Not just a shoutout; it means more responsibility, more opportunity and better pay based on achievement and growth. We try hard to promote from within and support lateral moves into new areas.
Diversity. Varied background, experiences, and identities are a strength which must be not just respected but sought out and guarded. This applies not just to our company but to the communities we serve.
Fidelity. We do what’s right for customers. Our company and jobs exist because of our customers’ trust in us. When we take pain to provide them better service or right a wrong, they stick with us and tell their peers.
Transparency. There are few secrets at Vanilla. At staff meetings, all the numbers are on display, good or bad. The more you know, the better decisions you can make. We won’t lie to gain or keep a customer, either.
Measurement. We try to measure everything: sales, uptime, sprint points, customer satisfaction, and more. Measurement keeps us grounded in reality and imposes accountability on everyone.