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Tuesday

Nov 17th 2020

Exclusive Customer Event

Wednesday

Nov 18th 2020

Public Event

8:00am

Adrian Speyer

Opening Keynote

8:30 - 8:55 ET Everyone

9:00am

Rachel Happe

Customer Communities Elevate the Customer Experience

9:00 - 9:55 ET Everyone

10:00am

Tanja Laub, Kirsten Wagenaar and Venessa Peach

Where and How Communities Can Go Wrong

10:00 - 10:55 ET Community 1

Matthew Revell

Four Types of Developer Community

10:00 - 10:55 ET Devrel

Holly Firestone

Oh SNAP: A Community Incentivization Framework

10:00 - 10:55 ET Executive

Sarah Judd Welch

Redesigning Belonging: How to Assess & Foster Inclusive Communities

10:00 - 10:55 ET Community 2

11:00am

Colleen Young

How to Motivate and Retain Volunteer Moderators in Health and Non-Profit Communities

11:00 - 11:55 ET Community 1

Vera Tiago

NorthStar Metrics and OKRs to Show Value and Get Focus

11:00 - 11:55 ET Devrel

Brian Oblinger and Erica Kuhl

VP of Community: Leadership at the Executive Level

11:00 - 11:55 ET Executive

Courtney Howell

How to Build Community Programs That Your Customers Want and Need

11:00 - 11:55 ET Community 2

1:00pm

Richard Millington

MAXIMUM ENGAGEMENT: What Really Drives The Highest Level Of Participation in Community?

1:05 - 2:00 ET Everyone

2:00pm

Joy Stephan

What To Know When Your Community Is Off-Course

2:05 - 3:00 ET Community 1

Tessa Kriesel

“Managing Up” to Achieve Developer Community Success

2:05 - 3:00 ET Devrel

Dani Weinstein

Communicating and Delivering Community Value to Your Executive Team

2:05 - 3:00 ET Executive

Anuj Adhiya

How a Community Role Can Prepare You For a Career in Growth

2:05 - 3:00 ET Community 2

3:00pm

Bridget Sauer

How to Define, Measure, and Improve Your Community’s Content Quality

3:05 - 4:00 ET Community 1

Cristiana Umbelino

A Newbie’s Journey Through Developer Advocacy

3:05 - 4:00 ET Devrel

Nichole Devolites

The Evolution of the Community Use Case

3:05 - 4:00 ET Executive

Lauren Krawitz

How to Build a Successful Community Ideation Program

3:05 - 4:00 ET Community 2

4:00pm

Rachael Silvano

Community Tactician: A Job I Made Up

4:05 - 5:00 ET Community 1

Jono Bacon

Building Communities That Don’t Suck With Email

4:05 - 5:00 ET Devrel

Erica Moss & Cassie Mayes

Scaling an Ambassador Program the Atlassian Way

4:05 - 5:00 ET Executive

Angelica Coleman & Shana Sumers

Building Community Outside of Your Community

4:05 - 5:00 ET Community 2

5:00pm

Adrian Speyer

Closing Remarks

5:00 - 5:05 ET Everyone

Harrison Kramer

Magic and Mentalism

5:10 - 6:05 ET Everyone

Free
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