Your community is a great source of new ideas. Ideation lets community members submit, comment and vote on ideas.
This feature, available to customers on our VIP plan, allows you to update theme files that are being locally developed and stored in a GitHub repository. Previously, theme code updates had to be done by Vanilla Support.
Best suited for larger communities, Groups let members create an area within the forum where they can have conversations and schedule events. Groups can be private or public and can be managed by community moderators or by members.
When a Vanilla forum is accessed on a mobile device, Vanilla will detect the browser agent and serve up an optimized, purpose-built mobile theme. With a user experience optimized for the mobile browser, there is no need to frustrate your users with an app download.
The new lightweight mobile theme provides excellent usability on a small screen. Slide out menus, action sheets and bigger touch targets are among the improvements in the new mobile theme.
This new editor allows for easy formatting of posts. It supports the following:
If you are using the Button Bar or CLE Editor, we recommend replacing it with this new editor.
Managing multiple communities can be a challenge. Multi-forum Management introduces two new features: Sub-Communities and the Vanilla Hub.
Vanilla Sub-Communities allows you to create smaller communities within a greater community, for example product-based sub-communities or language based-sub-communities. Vanilla now supports 27 languages.
The Vanilla Hub is intended for cases where dozens or hundreds of separate self-contained communities are required. New instances of Vanilla can be spawned within seconds through the Admin Dashboard or via the API.
Let members register and login using their Microsoft Account and adds support for Azure Active Directory Sign-in.
Create tickets in Zendesk directly from your Vanilla forum.
The Zendesk integration is available on select plans only. Please contact your account rep for more information.
If you are using your forum to support a software product, you can now create a GitHub issue directly from Vanilla. The integration lest you connect using oAuth and create an issue in one of your listed respositories.
The GitHub integration is available on select plans only. Please contact your account rep for more information.
Sometimes it's not possible or appropriate to respond to a question directly in the forum. Sometimes a customer comment suggests a sales opportunity. The Salesforce integration gives community managers the ability to create a Lead or Case in Salesforce from a comment or discussion made in Vanilla.
The Salesforce integration is available on select plans only. Please contact your account rep for more information.