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Online Community Forums for Consumer and Recreational Brands

Modern consumers are seeking more than just functionality from products, they crave shared experiences and social connections. Vanilla lets you create a community of engaged customers.

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Polk BGE Rinker Boats Mary Kay Zumba

Beyond Customer Support

Invite your customers into the fold and create strong relationships based on value, trust and collaboration.
Engage Students

Peer-to-peer service

Improve customer service and deflect tickets.

Sell More

Differentiate

Increase utility create a social component.

Engage Customers

Let customers share and express their enthusiasm.

Ideation

Accelerate Innovation

Capture ideas and iterate quickly.

In our first three months using Vanilla, we have seen more engagement than we had in the previous 3 years.

Steve Rosenberg
Rinker Boats

View Case Study

Create a Social Customer Experience

Build a beautiful branded community on your terms, on your webiste.
Put Your Customers First Put Your Customers First Put Your Customers First Put Your Customers First

Everything You Need

A fully featured online community platform.
Custom Themes

Theme Control

Match your community to your brand.

Q&A

SEO friently questions and answers.

Ideation

Ideation

Let customers sumbit and vote on ideas.

Mobile Ready

Works on any device.

Salesforce Integration

Integration

Integrate to your website and CRM system.

Laptop

Entrust your community to Vanilla, powering over 3 billion
customer interactions per year.

Downloads

Transforming Digital Customer Service

eBook
Download

Driving Engagement & Behaviour Change Through Decision Design

Recorded Webinar
Download

Innovation Through Customer Ideation and Collaboration

eBook
Download
Laptop

Try Vanilla Free for 30 Days

A robust cloud-based community forum solution. Used by many of the world's leading brands.