< >

Online Community Forums for Technology Companies.

Don’t compromise on your digital customer experience. Put your customers first with an online community.

Automic Microsoft Adobe OnShape Hootsuite Plex

Unlock the power of your community.

Provide a self-service support and a collaboration center where your customers can meet to exchange ideas, help each other and share ideas.
Engage Students

Improve Support

Self-serve support & ticket delfection.

Sell More

Accelerate Sales

Build trust through transparent commuications.

Empower Customers

Allow customers or partners to collaborate.


Accelerate Innovation

Capture ideas and iterate quickly.

We achieved 50X growth in new active community members in less than one year on Vanilla’s platform.

Gabrielle Maheux

View Case Study

Over 250,000 questions answered through our support community.

Jeff Shiner

View Case Study

Provide customers with an amazing user experience.

Create a community experience that makes it easy for customers to find, collaborate and share on all devices.
Put Your Customers First Put Your Customers First Put Your Customers First Put Your Customers First

It's all about self-serve.

Customers want online self-serve support. With time your community becomes an invaluable knowledgebase.

Integrate with existing tools and workflows.

Tie community to existing tools and processes. Integrations include:
Salesforce Integration


Escalate leads and cases to Salesforce.

Zenkesk Integration


Create tickets directly from Vanilla.

Wordpress Intergration


Integration blog and community.

GitHub Integration


Escalate an issue to GitHub.

Mailchimp Integration


Download member list to Mailchimp.


Innovate with ideation.

A customers community leads to a better product. Let customers share and vote on ideas while investing themselves in the process.

Get under the hood.

Vanilla gives you full control of your theme, functionality and integration via our API and single-sign-on capability.
Put Your Customers First

Entrust your community to Vanilla, powering over 3 billion
customer interactions per year.


Transforming Digital Customer Service


Driving Engagement & Behaviour Change Through Decision Design

Recorded Webinar

Innovation Through Customer Ideation and Collaboration


Try Vanilla Free for 30 Days

A robust cloud-based community forum solution. Used by many of the world's leading brands.