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Online Community Forums for Technology Companies.

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Microsoft Adobe OnShape Hootsuite Acer

Unlock the power of your community.

Don’t compromise on your digital customer experience. Put your customers first with an online community. Vanilla helps you create a self-service support and a collaboration community where your customers can meet to exchange ideas, help each other and provide feedback.
Engage Students

Improve Support

Self-serve support & ticket deflection.

Grow Revenue

Accelerate Sales

Build trust through transparent commuications.

Empower Customers

Allow customers or partners to collaborate.

Ideation

Drive Innovation

Capture ideas and iterate quickly.

We achieved 50X growth in new active community members in less than one year on Vanilla’s platform.

Gabrielle Maheux
Hootsuite

View Case Study

Over 250,000 questions answered through our support community.

Jeff Shiner
AgileBits

View Case Study

Provide customers with an amazing user experience.

Create a community experience that makes it easy for customers to find, collaborate and share on all devices.
Put Your Customers First Put Your Customers First Put Your Customers First Put Your Customers First

It's all about self-serve.

Customers want online self-serve support. With time your community becomes an invaluable knowledgebase.

Integrate with existing tools and workflows.

Tie community to existing tools and processes. Integrations include:
Salesforce Integration

Salesforce

Escalate leads and cases to Salesforce.

Zenkesk Integration

Zendesk

Create tickets directly from Vanilla.

Wordpress Intergration

Wordpress

Integration blog and community.

GitHub Integration

GitHub

Escalate an issue to GitHub.

Mailchimp Integration

Mailchimp

Download member list to Mailchimp.

Laptop

Innovate with ideation.

A customers community leads to a better product. Let customers share and vote on ideas while investing themselves in the process.

Get under the hood.

Vanilla gives you full control of your theme, functionality and integration via our API and single sign-on capability.
Put Your Customers First

Entrust your community to Vanilla, powering over 3 billion
customer interactions per year.

Downloads

Case Study: 90% Ticket Deflection

Cireson Dramatically improves customer satisfaction.
Read the case study.

eBook: Digital Customer Service

Learn how leading companies are tranforming customer service.
Get the eBook.

eBook: Fostering Collaboration & Innovation

Top brands share their insights on how to drive collaboration and innovation.
Get the eBook.

Get a Free Trial of Vanilla

A robust cloud-based community forum solution. Used by many of the world's leading brands.