Unlock the power of your community.
Don’t compromise on your digital customer experience. Put your customers first with an online community. Vanilla helps you create a self-service support and a collaboration community where your customers can meet to exchange ideas, help each other and provide feedback.
Provide customers with an amazing user experience.
Create a community experience that makes it easy for customers to find, collaborate and share on all devices.
It's all about self-serve.
Customers want online self-serve support. With time your community becomes an invaluable knowledgebase.
Integrate with existing tools and workflows.
Tie community to existing tools and processes. Integrations include:
Escalate leads and cases to Salesforce.
Create tickets directly from Vanilla.
Integration blog and community.
Escalate an issue to GitHub.
Download member list to Mailchimp.
Innovate with ideation.
A customers community leads to a better product. Let customers share and vote on ideas while investing themselves in the process.
Get under the hood.
Vanilla gives you full control of your theme, functionality and integration via our API and single-sign-on capability.
Entrust your community to Vanilla, powering over 3 billion
customer interactions per year.