< >

Vanilla Forums Expands Hosted Security

↓

Online community forum solution provider deploys RASP to all hosted customers, providing them quick and accurate protection from suspicious traffic.

Vanilla Forums, a leading provider of cloud-based community software, today announced the implementation of Runtime Application Self-Protection (RASP). For brands turning to the cloud, this is the most advanced way to provide security assessment and protection capabilities automatically, without any changes required to the way software is developed, tested, or deployed.

“In short, RASP integrates security controls into our application’s runtime code instead of in a web application firewall (WAF) that sits in front of the application,” explained Tim Gunter, VP Operations at Vanilla Forums. “Because the security measures are incorporated into the application, they do not need to rely on general heuristics to detect and mitigate threats. Instead, RASP uses machine learning to understand of how the application should handle requests, taking action automatically when requests would result in unexpected behaviour.”

How does this impact Vanilla’s hosted customers?

When conditions are met, RASP can intercept a suspicious request and apply a number of protection measures. RASP’s protection measures include the following:

  • User verification via CAPTCHA
  • User session termination
  • An alert sent to Vanilla’s security team

RASP functions as an in-application firewall, identifying traffic being processed within the application instead of on the perimeter. RASP provides a detailed view of the activity within our platform, given insight into our application logic, configuration and data flows with high accuracy.

In the future, for more security-minded enterprise customers, Vanilla will be offering an enhanced RASP security package that includes a real-time threat dashboard at certain subscription levels. All hosted customers already have a basic level of RASP in place.

About Vanilla

Vanilla provides brands and organizations with a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help improve customer experience, drive brand loyalty, and foster meaningful connections, all while reducing support costs.

More than ever, consumers of content, goods and services want a voice within a community that shares a common interest. Vanilla’s cloud-based community software is the enterprise standard used by top brands to better engage customers, drive loyalty, empower advocates and reduce support costs.

Founded in 2009, Vanilla started as an open source project. In 2018 alone, Vanilla powered over 3 billion brand and consumer discussions, being the most widely used hosted community platform online.