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Certification Program

Vanilla offers a certification course to give you a basic competency in using the software and understanding basic community management techniques.

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Certification

Get Certified on Vanilla

The certification course is intended for Vanilla administrators, customer service staff, moderators, or anyone involved in managing the Vanilla community. The course is delivered via self-study and via the web with a Vanilla product expert.

The course syllabus is as follows:

  • Video: Introduction to Vanilla & end user features.
  • Video: Setting up your community for success.
  • Video: Moderation features and best practices.
  • Video: Vanilla administration features.
  • Web-session: Measuring success, community management philosophies & exam preparation.
  • Exam
Please contact your Customer Success Manager to enroll.