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Use Cases

See how Vanilla can help with your use case.

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Customer Support
Social customers support community

Create a peer-to-peer customers support community. Deflect tickets, save money and increase product value.
Marketing & Advocacy
Marketing & advocate community

Create a social bond with and among customers. Drive loyalty and advocacy through community.
Support Contact Avoidance

Enhance support contact avoidance, ticket deflection, boost ROI, avoid calls and enable self-service.
Internal Collaboration
Internal collaboration community

Unlock ideas and get more done with a private internal community.
Platform Consolidation
Platform consolidation

Migrate multiple community forums on different platforms to a more manageable and efficient instance of Vanilla.