Peer-to-peer support communities can deflect tickets from your contact center resulting in significant savings. But an engaged community deliver much more than savings, it can increase loyalty and provide you with deep insights into customer needs and pains.
Embrace a collaborative approach to service.
Community lets you and your customers come together and have meaningful discussions. Studies have shown that a customer community can have a dramatic impact on key customer service metrics:.
Self-service for support inquiries
Increase in customer satisfaction ratings
Reduction in customer support costs
We acheived 50X growth in new active community members in less than one year on Vanilla’s platform.