Peer-to-peer support communities can deflect tickets from your contact center resulting in significant savings. But an engaged community delivers much more, it can increase loyalty and provide you with deep insights into customer needs and pains. Studies have shown that a customer community can have a dramatic impact on key customer service metrics:.
Self-service for support inquiries
Increase in customer satisfaction ratings
Reduction in customer support costs
“ We achieved 50X growth in new active community members in less than one year on Vanilla’s platform. ”