Vanilla Salesforce Integration

Bring Community and Salesforce Insights Together

Sync community insights from Higher Logic Vanilla into Salesforce to help you make business critical decisions and improve your customer experience.

 

Unlock Customer Insights with Higher Logic Vanilla

Send Vanilla community activity data to Salesforce to help your CX team understand how customers are engaging with you – what questions they are asking, what ideas they are submitting – so you can have more meaningful conversations, and report on how community is impacting the success of the account.

Get a True 360-Degree View of your Customers

New Salesforce contacts can be created from community member data to achieve a true 360-degree view into community activity. This brings all your Vanilla community and Salesforce data together with charts and graphs that help you understand the impact that your community is having on the larger context of your organization.

Escalate Support Cases and Leads with our Salesforce Integration

Conversations that start in community sometimes need extra attention from your teams internally. Discussions in Vanilla can be sent to Salesforce as either a Support ticket, for customers that need extra help from your Support team, or as a Lead in Salesforce, for conversations that are better addressed by a sales rep, to ensure your community members have the best possible customer experience.