Integrating Your Community with Zendesk
For support-focused communities, integrating Zendesk ticketing and knowledge base is integral to providing the best community support experience possible. Keep community at the center of customer support, with the Higher Logic Vanilla Zendesk integration.
Surface Zendesk Knowledge Base Articles in Vanilla
Minimize the number of systems your customers must use to find the answers they’re looking for. Vanilla’s Zendesk Federated Search Connector allows you to bring Zendesk Guide knowledge base articles into community search, so your customers can find the help they need all in one spot.
Enable a True Self-Service Support Experience
Community discussions, and the Zendesk Guide knowledge base contain a wealth of information. Centralizing these key support channels within community allows you to provide the best self-service support experience possible, regardless of whether the answer is in a community discussion, or Zendesk article.
Escalate Community Support Cases to Zendesk
Questions asked within community sometimes need extra attention if they can’t be solved by community members or moderators. Discussions in Vanilla can be sent directly to Zendesk to be actioned by an Agent, ensuring your customers get the help they need.