Online Communities For
B2C and B2B Technology
Unleash the power of your customers through self-service support and peer-to-peer innovation
Vanilla is the most trusted community platform for technology companies. In fact, more than half of our customers are tech companies from a variety of sectors: SaaS, B2B and even B2C.
They rely on us to power their customer connections, building engagement, product feedback, self-service support, customer success and consolidating customer knowledge into expert communities of practice. Let us show you how we can do the same for you.
Improve Support
Self-serve support & ticket deflection.
Accelerate Sales
Build trust through transparent commuications.
Empower Customers
Improve Customer Success through collaboration.
Drive Innovation
Capture ideas and iterate quickly.
Provide your customers with an amazing experience
It’s all about self-service for success
Integrate with your existing tools and workflows
Zapier
Connect your community with thousands of SaaS tools.
Salesforce
Escalate leads and cases to Salesforce.
Zendesk
Create tickets directly from posts and conversations in your community.
GitHub
Escalate an issue to Github from Vanilla.
Innovate with ideation
You’re in great company
Get under the hood
Downloads
Case Study: 90% Ticket Deflection
Cireson Dramatically improves customer satisfaction.
Read the case study.
eBook: Digital Customer Service
Learn how leading companies are tranforming customer service.
Get the eBook.
eBook: Fostering Collaboration & Innovation
Top brands share their insights on how to drive collaboration and innovation.
Get the eBook.