Online Communities For
B2C and B2B Technology

Unleash the power of your customers through self-service support and peer-to-peer innovation

Vanilla is the most trusted community platform for technology companies. In fact, more than half of our customers are tech companies from a variety of sectors: SaaS, B2B and even B2C.

They rely on us to power their customer connections, building engagement, product feedback, self-service support, customer success and consolidating customer knowledge into expert communities of practice. Let us show you how we can do the same for you.

Improve Support

Self-serve support & ticket deflection.

Accelerate Sales

Build trust through transparent commuications.

Empower Customers

Improve Customer Success through collaboration.

Drive Innovation

Capture ideas and iterate quickly.

Provide your customers with an amazing experience

Create a community experience that makes it easy for customers to find, collaborate and share on all devices.

It’s all about self-service for success

Customers want online self-serve support. Your community will quickly become an invaluable knowledge base.

Integrate with your existing tools and workflows

Tie community to existing tools and processes. Integrations include:


Connect your community with thousands of SaaS tools.


Escalate leads and cases to Salesforce.


Create tickets directly from posts and conversations in your community.


Escalate an issue to Github from Vanilla.

Innovate with ideation

Customer communities lead to better products. Build space for customers to provide product feedback and vote on ideas, investing themselves in your development.

You’re in great company

Get under the hood

Vanilla gives you full control of your theme, functionality and integration via our API and single sign-on capability.


Case Study: 90% Ticket Deflection

Cireson Dramatically improves customer satisfaction.
Read the case study.

eBook: Digital Customer Service

Learn how leading companies are tranforming customer service.
Get the eBook.

eBook: Fostering Collaboration & Innovation

Top brands share their insights on how to drive collaboration and innovation.
Get the eBook.