Vanilla helps organizations build online communities that are used by millions of people worldwide. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us fulfill our mission. We offer a casual work environment, health benefits, free snacks and a job that you'll love!

Available Positions:

Customer Success Manager

Vanilla is looking for a full-time Customer Success Manager who will work with our customers to ensure that they are successful in using our platform, with the overall aim of reducing churn. This position involves a great deal of communication with Vanilla’s high-end customers, both via email and on the phone. It will be vital that the person filling the position be an excellent communicator and problem-solver. The Customer Success Manager will be considered a member of the Sales department, reporting to the Head of Customer Success.

Responsibilities:

  • Help customers achieve their business objectives by providing advice on best practices.
  • Help customers on a day-to-day basis with problems they’ve encountered, ranging from filing a bug report to fixing configuration settings to suggesting best practices
  • Provide ongoing product support to an existing subset of customers
  • Reduce churn for that specific subset of customers by solving existing problems and reaching out to the customers proactively
  • Onboard and train new customers to get them acclimated to the platform
  • Build relationships with customers to understand their goals for their community and how you can help them to achieve those goals

Skills and experience:

  • Excellent spoken and written English
  • Great understanding of the web and web technologies, particularly online forums and online communities
  • Outstanding people skills and diplomacy
  • Fantastic problem-solving abilities
  • Ability to manage several different situations and customers on any given day

Bonus Experience / Interests:

  • Startups or freelancing
  • Online community management/membership
  • Multiple languages
  • Basic HTML/CSS skills

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the Internet more diverse, more useful and more fun. We’re looking for passionate, hard-working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you’ll love.

Email your cover letter, curriculum vitae and a 500-word English-language writing sample to:

Sr. Account Executive

Vanilla is searching for a proven sales performer to help us increase our market share in the SMB and Fortune 500 markets.

The ideal candidate is someone who can articulate the value of a SaaS based solution and possess a proven track record selling into SMB and Fortune 500 accounts. The position is based out of Ottawa or Montreal.

Key Responsibilities:

  • Successfully manage prospects through a strategic milestone based sales process
  • Package and present proposals and business documentation to C-level executives
  • Manage a sales funnel to ensure accurate forecasting of sales revenue
  • Consistently meet and exceed aggressive monthly and annual quotas
  • Deliver solution based and client centric sales messaging
  • Present high impact product demonstrations using GoToMeeting

Minimum Qualifications

  • 5+ years experience selling SaaS or web based applications
  • Strong document packaging and presenting skills
  • Prior experience forecasting and managing accounts in salesforce.com
  • Knowledge of basic mobile technologies
  • Knowledge of basic HTML and CSS
  • Highly proficient with Google Docs, Microsoft Word, Excel and PowerPoint

Desired Qualifications

  • Prior experience selling community management or forum technologies
  • Proven history of managing deals north of $50K
  • Solid understanding of contract and procurement processes
  • Capable of targeting strategic accounts through outbound messaging
  • Comfortable working towards team based goals and targets
  • Able to achieve and exceed activity based metrics important to SaaS organizations

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Web Integrator / Theme Developer (CSS, HTML, jQuery)

Vanilla is looking for a talented Web Integrator who wants to join a profitable and rapidly growing SaaS startup. We have the best forum product on the market, an incredible list of customers to match, and we're looking for someone to help us deliver great looking themes to our customers.

We’re a highly collaborative team of people that love what we do. Our open office format allows us to talk through solutions and brainstorm often, and we’re looking for someone that will actively contribute in that kind of environment.
This position is located in Montreal.

Responsibilities:

  • Create custom themes for our customers
  • Create new base themes for our product
  • Update and maintain Vanilla's websites
  • Interact with customers to gather requirements and set expectations

Skills:

  • HTML, CSS, SASS/SCSS/LESS, jQuery
  • Photoshop and other graphics products
  • Good eye for design
  • Understanding of principles of usability
  • Understanding of cross-browser/platform issues
  • Deep knowledge of Web technologies
  • Excellent written and oral communication skills
  • Ability to work on multiple projects simultaneously

Bonus Experience / Interests:

  • PHP, MySQL

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Interested candidates should send a resume and portfolio link to:

Lead Generation Specialist

Vanilla is looking for a smart, ambitious and hard working lead generation specialist to help us continue growing our business. Tens of thousands of companies, including some of the world's top brands, use Vanilla to create engaged communities. This is the perfect position for someone looking to start or re-boot a lucrative career in sales. Success in this position can quickly earn you a promotion to a team leader or account executive position.

Responsibilities:

  • Identify target prospects from lead lists, inbound contacts and tools such as LinkedIn and search engines.
  • Reach out to contacts by email or by phone and book demo meetings with account executives.
  • Fine tune messaging and develop an understanding of prospect business pains.
  • Log activity in CRM (Salesforce).
  • Hit or exceed activity and demo meeting objectives on a weekly basis.

Skills and personal traits:

  • A confident, clear and succinct communication style.
  • Strong interpersonal skills.
  • Experience with web technologies
  • Comfortable in a fast paced start-up environment

Compensation and perks:

  • Base + monthly commission for achieving targets
  • Opportunity for promotion
  • Startup perks: ping pong ladder, snacks, drinks, etc.

Preference will be given to candidates in Montreal or Ottawa.

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the Internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Interested candidates should send a resume to:

Application Developer (PHP, MySQL)

Vanilla is looking for a talented application developer who wants to join a profitable and rapidly growing SaaS startup. We have the best forum product on the market, an incredible list of customers to match, and we're looking for someone to help us move that product forward.

We’re a highly collaborative team of people that love what we do. Our open office format allows us to talk through solutions and brainstorm often, and we’re looking for someone that will actively contribute in that kind of environment.
We love technology, and we’re always on the lookout for new tools and ideas to enhance our product and processes. If you’re someone that loves to spend your free time reading developer blogs or hacking on a new API, you’ll be in good company.

This position is located in Montreal.

Responsibilities:

  • Contribute to Vanilla’s product roadmap by building new features and fixing bugs
  • Develop an understanding of our market and customer needs and take ownership of major features
  • Write addons and implement customizations for our clients
  • Produce code that can support and withstand millions of users
  • Interact with customers to gather requirements and set expectations

Skills:

  • Experience with PHP and MySQL in a *nix environment
  • Comfortable on the command line
  • Familiar with, and proponent of, modern source control (we use Git)
  • Understanding of client/server architecture, especially as it relates to the web
  • Relevant post secondary education, or equivalent industry experience

Tools you'll use:

  • Memcached
  • Varnish
  • Redis / Riak / Zookeeper
  • MongoDB
  • Work Queues

Bonus Experience / Interests:

  • Product integrations
  • Mobile applications

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Front End Developer (HTML, CSS, PHP)

Vanilla is looking for a talented Front End Developer who wants to join a profitable and rapidly growing SaaS startup. We have the best forum product on the market, an incredible list of customers to match, and we're looking for someone to help us move that product forward.

We’re a highly collaborative team of people that love what we do. Our open office format allows us to talk through solutions and brainstorm often, and we’re looking for someone that will actively contribute in that kind of environment.
We love technology, and we’re always on the lookout for new tools and ideas to enhance our product and processes. If you're someone that loves the web and web technology, you'll be in good company.

This position is located in Montreal.

Responsibilities:

  • Create custom themes for our customers
  • Develop interfaces for our product and contribute to improving usability
  • Produce code that can support and withstand millions of users
  • Interact with customers to gather requirements and set expectations

Skills:

  • HTML, CSS, SASS/SCSS
  • PHP
  • Photoshop and other graphics products
  • Good eye for design
  • Understanding of principles of usability
  • Understanding of cross-browser/platform issues
  • Deep knowledge of Web technologies
  • Excellent written and oral communication skills
  • Ability to work on multiple projects simultaneously

Bonus Experience / Interests:

  • Graphic design

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Contact us today!

Unless stated in the job description, all positions are based in our Montreal, Quebec offices.

If you're excited about working in a fast-paced environment with fun, enthusiastic and passionate team of professionals dedicated to delivering the highest level of personalized customer service, contact us today!

Send your resume to: