Vanilla helps organizations build online communities that are used by millions of people worldwide. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us fulfill our mission. We offer a casual work environment, health benefits, free snacks and a job that you'll love!

Available Positions:

Senior Account Executive

Vanilla is searching for a proven sales performer to help us increase our market share in the SMB and Fortune 500 markets.

The ideal candidate is someone who can articulate the value of a SaaS based solution and possess a proven track record selling into SMB and Fortune 500 accounts. The position is based out of Ottawa or Montreal.

Key Responsibilities:

  • Successfully manage prospects through a strategic milestone based sales process
  • Package and present proposals and business documentation to C-level executives
  • Manage a sales funnel to ensure accurate forecasting of sales revenue
  • Consistently meet and exceed aggressive monthly and annual quotas
  • Deliver solution based and client centric sales messaging
  • Present high impact product demonstrations using GoToMeeting

Minimum Qualifications

  • 5+ years experience selling SaaS or web based applications
  • Strong document packaging and presenting skills
  • Prior experience forecasting and managing accounts in salesforce.com
  • Knowledge of basic mobile technologies
  • Knowledge of basic HTML and CSS
  • Highly proficient with Google Docs, Microsoft Word, Excel and PowerPoint

Desired Qualifications

  • Prior experience selling community management or forum technologies
  • Proven history of managing deals north of $50K
  • Solid understanding of contract and procurement processes
  • Capable of targeting strategic accounts through outbound messaging
  • Comfortable working towards team based goals and targets
  • Able to achieve and exceed activity based metrics important to SaaS organizations

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Customer Success Manager

Vanilla is looking for a full-time Customer Success Manager who will work with our customers to ensure that they are successful in using our platform, with the overall aim of reducing churn. This position involves a great deal of communication with Vanilla’s high-end customers, both via email and on the phone. It will be vital that the person filling the position be an excellent communicator and problem-solver. The Customer Success Manager will be considered a member of the Sales department, reporting to the Head of Customer Success.

Responsibilities:

  • Help customers achieve their business objectives by providing advice on best practices.
  • Help customers on a day-to-day basis with problems they’ve encountered, ranging from filing a bug report to fixing configuration settings to suggesting best practices
  • Provide ongoing product support to an existing subset of customers
  • Reduce churn for that specific subset of customers by solving existing problems and reaching out to the customers proactively
  • Onboard and train new customers to get them acclimated to the platform
  • Build relationships with customers to understand their goals for their community and how you can help them to achieve those goals

Skills and experience:

  • Excellent spoken and written English
  • Great understanding of the web and web technologies, particularly online forums and online communities
  • Outstanding people skills and diplomacy
  • Fantastic problem-solving abilities
  • Ability to manage several different situations and customers on any given day

Bonus Experience / Interests:

  • Startups or freelancing
  • Online community management/membership
  • Multiple languages
  • Basic HTML/CSS skills

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the Internet more diverse, more useful and more fun. We’re looking for passionate, hard-working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you’ll love.

Email your resume to:

Lead Generation Specialist

Vanilla is looking for a smart, ambitious and hard working lead generation specialist to help us continue growing our business. Tens of thousands of companies, including some of the world's top brands, use Vanilla to create engaged communities.

This is the perfect position for someone looking to start or re-boot a lucrative career in sales. Success in this position can quickly earn you a promotion to a team leader or account executive position.

Responsibilities:

  • Identify target prospects from lead lists, inbound contacts and tools such as LinkedIn and search engines.
  • Reach out to contacts by email or by phone and book demo meetings with account executives.
  • Fine tune messaging and develop an understanding of prospect business pains.
  • Log activity in CRM (Salesforce).
  • Hit or exceed activity and demo meeting objectives on a weekly basis.

Skills and personal traits:

  • A confident, clear and succinct communication style.
  • Strong interpersonal skills.
  • Experience with web technologies
  • Comfortable in a fast paced start-up environment

Compensation and perks:

  • Base + monthly commission for achieving targets
  • Opportunity for promotion
  • Startup perks: ping pong ladder, snacks, drinks, etc.

Preference will be given to candidates in Montreal or Ottawa.

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the Internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Inbound Lead Qualification Specialist

Vanilla is looking for a smart, driven and hardworking inbound lead qualification specialists to help us continue growing our business. Tens of thousands of companies, including some of the world's top brands, use Vanilla to create engaged communities.

This is the perfect position for someone looking to start or re-boot a lucrative career in sales. Success in this position can quickly earn you a promotion to a team leader or account executive position.

Responsibilities:

  • Qualify all inbound leads within target SLAs.
  • Work the phone, email and social media to get through to the leads and qualify them. Talk time and phone calls are vital to the success of the role.
  • Communicate with leads to overcome objections and determine fit.
  • Update and append relevant lead information to keep records up to date.
  • Pre-call and email research through LinkedIn and Google.
  • Fine tune messaging and develop an understanding of lead’s business pains.
  • Log activity in CRM (Salesforce).
  • Hit or exceed activity and demo meeting objectives on a weekly basis.

Skills and personal traits:

  • Discipline to manage multiple inbound channels at the same time including live chat, email queues and phone.
  • Fearless in front of a challenge and aren’t afraid of rejection. You understand that no thanks just means not now, or I’m not the right person to talk to and see it as a challenge to push deeper into the organization.
  • Always curious, you love to learn about people’s businesses and their challenges. You are able to take their perspective and get them to talk about their business pains.
  • Ability to open doors and find the right stakeholders within organizations with live projects.
  • A confident, clear and succinct communication style.
  • Driven and willing to put in time and energy to meet your targets.
  • Strong interpersonal skills.
  • Experience with web technologies.
  • Comfortable in a fast paced startup environment.

Compensation and perks:

  • Base + monthly commission for achieving targets
  • Opportunity for promotion
  • Startup perks: ping pong, video games, snacks, drinks, etc.
  • Preference will be given to candidates in Montreal.

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the Internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Data Migration Engineer (PHP, MySQL)

Vanilla is looking for a hard working individual who wants to join a profitable and rapidly growing SaaS startup. We have the best forum product on the market, an incredible list of customers to match, and we're looking for someone to help us migrate customers from legacy platforms to Vanilla.

Preference will be given to candidates in Montreal. Remote work will be considered for the right candidate.

Responsibilities:

  • Migrate data from legacy forum products such as vBulletin to Vanilla
  • Export data using APIs
  • Maintain and develop the Vanilla Porter migration tool
  • Create new tools to automate repetitive migration tasks
  • Troubleshoot migration issues, often after hours

Requirements:

  • MySQL experience writing moderately complex, scalable queries
  • Data / platform migration or database schema design experience
  • Good writing & documentation skills
  • PHP experience with basic OOP
  • Basic knowledge of CSV, JSON, and XML formats
  • Detail-oriented ability to QA own work
  • Ability to research & troubleshoot unfamiliar problems
  • Self-sufficient and able to work unsupervised
  • Experience using / administrating forums
  • Experience with a non-MySQL database
  • Experience using APIs via PHP
  • Knowledge of encoding & character sets
  • Git / version control experience
  • Basic command line experience

Vanilla helps organizations build unique online communities that are used by millions of people each month. What we do makes the internet more diverse, more useful and more fun. We're looking for passionate, hard working people who want to help us reinvent community forum software. We offer a casual work environment, health benefits, Mac gear, free snacks and a job that you'll love!

Email your resume to:

Contact us today!

Unless stated in the job description, all positions are based in our Montreal, Quebec offices.

If you're excited about working in a fast-paced environment with fun, enthusiastic and passionate team of professionals dedicated to delivering the highest level of personalized customer service, contact us today!

Send your resume to: