Case Studies

Rinker Boats

Rinker Boats moved its community to Vanilla to better engage customers. “In our first three months using Vanilla, we have seen more engagement than we had in the previous 3 years.”
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Hootsuite, the most widely used social relationship platform boasts an impressive 13+ million users. "As of April 2016, we’ve seen an incredible increase of 5,330% in active community users.”
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Avant is an online personal loan lender. "Vanilla reduced call escalation and thousands of support tickets to our ops team. It’s helped increase our first call resolution because all the info is at the specialist’s fingertips.”
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Agile Bits

AgileBits makes popular security applications. “The forum lets us gather feedback, but also allows people to give opinions and suggestions. In the end, it helps us make a better product.”
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Patagonia is a manufacturer of high quality outdoor clothing. "The community eliminates the need to keep an email trail of tester feedback."
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Miniclip is a leading developer of mobile and online games. "Our forum provides a place where people can leave a comment, or start a new topic, and then come back to it at a later time and continue the conversation"
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Royal Caribbean

Royal Caribbean is the world's second largest cruise line. "We were able to create conversations, share creative assets & content, and pose or answer any questions all in one place."
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ShipStation is a web-based shipping solution that streamlines the order fulfillment process. "Your features have really helped us create a community where people want to come back and really connect on that awesome personal level."
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The Bump

XO Group's The Bump is a multi-platform pregnancy and parenting resource. "We are delighted with the performance of our community forum and with the relationship we have developed with Vanilla"
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"We were looking for a web-based social community platform to engage all our team members in the US, Canada, and India for a unique online collaborative event. We wanted a solution that was easy to use, flexible, and cost-effective for our organization. We chose Vanilla Forums for many reasons, including a sales and support team that was extremely attentive and easy to work with, an extremely reliable and comprehensive platform, the ability to offer a seamless experience across a PC or mobile device, and offering great value. Thanks to Vanilla, our online collaborative event was a huge success, providing us a huge cost savings, with a richer yet simpler user experience for our team members versus our prior platform provider." -Frank Viquez, Director Market Research, Dealertrack Technologies

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