Use Cases

Use Cases

See how Vanilla can help with your use case.

Customer Support

Create a peer-to-peer customers support community. Deflect tickets, save money and increase product value.

Marketing & Advocacy

Create a social bond with and among customers. Drive loyalty and advocacy through community.

Support Contact Avoidance

Enhance support contact avoidance, ticket deflection, boost ROI, avoid calls and enable self-service.

Internal Collaboration

Unlock ideas and get more done with a private internal community.

Platform Consolidation

Migrate multiple community forums on different platforms to a more manageable and efficient instance of Vanilla.