Support Contact Avoidance
Improve ROI on operational support costs
Ensure your support solutions can be easily found to deflect low to mid-level support tickets. Vanilla’s strong SEO makes solutions easy to find, putting more money in your pocket.
Community has a direct and significant financial impact. Studies show that community ROI increases with age, and on average, communities generate a 5 to 10x ROI.
Make sure only the most complicated issues reach your support agents. Offset the most common inquiries through community so your support team can focus on the biggest issues.
Give your customers what they want—self-service. Vanilla delivers the best-in-class community experience with advanced search capabilities and the power of crowd-sourced support.