Helping you achieve your business objectives.

Making you successful is our number one concern. Our team of customer success managers (CSMs), technical support agents and professional services staff are here to help you implement, launch, and grow your community. The SuccessTeam is armed with knowledge and experience gained from working with hundreds of the world’s top brands, and will provide personalized advice based on your industry, challenges and community focus.


With our tailored onboarding process, you’ll receive useful checklists, training materials and of course real contact with a real person on the team. Our training includes both technical instruction on software configuration and administration as well as best practices around community management.


Our top priority is making sure that your community forum is up and running. Our SuccessTeam have helped launch hundreds of communities like yours. Your CSM will work with your team to get your community up and running quickly. If you are migrating from another platform, they will make that process painless and stress-free.


Your CSM will set periodical checkpoints based on your needs to work with you to continuously measure, improve and scale your community efforts. They are available to help you with questions, provide guidance and best practices as your community grows.

See what it’s all about:

See how Vanilla can help you build community: