Level Up Your Customer Experience
Community software that facilitates collaboration between brand and customer to build loyalty, improve support and boost engagement.
Put Your Customers First
Vanilla can help if you are a…
Customer Support
Leader
Looking to proactively deflect support tickets, enable self-service and keep costs low.
Customer Experience
Executive
Looking to level up the experience that customers have with your brand.
Product
Manager
Looking to gather product feedback in a scalable way to build market driven roadmaps.
Marketing/Brand
Champion
Looking to build brand awareness, loyalty and advocacy to increase revenue.
Meet your Customers at Community
Discussions and Q&A
Encourage customers to have open discussions and ask each other questions.
Product Feedback
Allow customers to submit, view and vote on ideas that drive product innovation.
Knowledge Base
Create a self-service Help Center within your community for all your help docs and user guides.
Analytics
Measure the impact and ROI of your community as it continues to grow and evolve.
Fully Branded
Connect to Thousands of Apps
Your Success Is Our Priority
The Customer Success Team will guide you through the launch of your community and provide ongoing strategic and operational advice to help you achieve your goals.
Why Vanilla by Higher Logic?
