Q&A is a great way to deflect support tickets, help customers with pre-sales questions and boost community participation. It's also great for SEO.
Best answers to a question are displayed at the top of the discussion list and can be themed to stand out making it easy for others to quickly find the solution they are looking for.
Community members are notified when their question receives a response. Users are prompted to mark the question as answered and indicate if each response did or did not answer the question.
Members are rewarded for answering questions with reputation points and badges starting with a ‘First Answer’ badge and subsequent badges for crossing answer thresholds.