Looking for a smaller plan?
Try the Starter plan: 50K page views included, 1 staff user, unlimited members, $99 per month.
|Community Management & Training|
Call us at: 1-866-845-0815
Frequently asked questions
How does the 30-day free trial work?
After 30 days, your account will automatically be canceled and your site deleted. To continue using Vanilla, you must upgrade to a paying plan and provide us with credit card information. You can contact sales if you would like to arrange payments by invoice.
Can you handle very large communities?
Yes, some Vanilla communities are generating 10s of millions of monthly page views. Vanilla can scale to meet spiky or sustained high-traffic.
Can I change plans at any time?
You can upgrade or downgrade your plan at any time. The one caveat is that if you are downgrading, you may need to contact us to assist in the transition of removing features from your account.
Can I export my data if I want to switch from Vanilla?
Yes, we are committed to data portability and will provide you with a data export upon request.
What are my payment options?
We currently accept Visa, Mastercard and AMEX through our online payment system. Please Contact us if you'd like to pay another way.
Where can I see a list of features and plugins?
Plugins are a great way to customize your forum. A list of plugins can be found here.
Can you migrate a hacked forum and clean out SPAM?
Yes. We are can migrate your forum, clean out the SPAM and hacked accounts and put in place safeguards to keep your forum secure.
Are there overages if I go over the page view limit?
The included page views are well matched to the plan levels and our customers rarely go over their limit. Overages apply if you go significantly over the plan limit. If you do go over, someone will contact you to determine if it's more cost effective to upgrade, purchase a page view pack or pay monthly overages.
Do you offer services?
Yes, Vanilla offers services to help configure your community, migrate your data from an existing platform, create a custom theme or help integrate to your website, app or game.
How reliable is your service?
Vanilla is hosted with one of the world's best and biggest hosting providers. Our system is designed to scale and handle immense amounts of traffic. We do regular backups of all your data.
Have more questions?
More Vanilla FAQs can be found here.
Not sure which plan to choose?
Call 1-866-845-0815 or email firstname.lastname@example.org