Higher Logic Vanilla Blog
Tags: Community, Community Strategy
How to Build an Online Community: A 3-Step Framework
Want to build or relaunch an online community? Use the three steps in this framework, along with community engagement ideas, to make it a success.
Generative AI Bots Are Harvesting Your Online Community’s Data—Here’s What You Can Do About It.
Explore the effects of AI bot crawlers on your online community's health. Learn if banning these bots could enhance or impair community interaction and safety.
8 min read
Tags: Community, Support Deflection
8 Reasons Your Customer Support Improves With an Online Community
95% of consumers say customer service is important to their loyalty. So how do you create a customer support experience that puts you on the right side of this stat? Use online community to improve support + increase retention.
Tags: Community, Community Strategy
What Is an Online Community Forum?
The idea of an online community forum has garnered a fair amount of attention over the past few years, especially since providing top-notch customer experience (CX) has become a priority for many organizations.
Tags: Community, Community Strategy
5 Can’t-Miss Books for Community Managers to Read in 2020
If you love to read new books to inspire your community work, then 2019 was an incredible year.
Tags: Community, Community Strategy
20 Stats About the Benefits of Online Community Forums
Those in the community space (such as ourselves) will defend the value of community forums until the very end.
Tags: Community, Community Strategy
What Makes A Great Community? Your Members Have The Answers!
Communities are important. But it's not everyday that you run across a great community.
Tags: Community, Community Strategy
Why Executives Need To Care About Community
When it comes to community, more often than not, executives have no idea what it means or how it can be leveraged to save costs and increase brand loyalty.
Making the Case for a Customer Community
Join us on May 16 for a webinar featuring leading community expert, Rachel Happe. You’ll learn how to make a compelling case for community, drawing on Rachel’s decade of research in community practices.